Dear Paxson (letter to Paxson St Clair, CEO Cobalt Boats)
We don’t normally write letters like this but we wanted write to you personally to you to share our amazing experience of purchasing our Cobalt 24SD and the exceptional service we received from Gibbs from start to finish.
We went to the boat show in London earlier this year not dreaming of purchasing a boat, just as we had free tickets from friends but knew absolutely nothing about boats but had always aspired to own one, one day. We starting looking at the Bayliners, then move to Chaparral. The other suppliers were very slow on being able to give us a price for the model we wanted so we said we would go back to them. We then walked past the Cobalt stand and couldn’t believe the quality of the boats. We were approached by Gary from Gibbs and without any pressure we were shown all the models and fell in love with the 24SD on show. He was immediately able to give us a price, provide us with so much information as first time boaters and we were that impressed we paid a deposit there and then.
We sincerely appreciate all the effort and details that was provided by Gary and the team at Gibbs they are a real asset to your business and brand. He went way beyond providing exceptional service from our first meeting, to our sea trial, to delivering the boat to our house in Portugal. Advising us on all we needed to know to be able to enjoy our new purchase.
We will definitely recommend Gibbs and Cobalt to everyone and we look forward to progressing to our next bigger Cobalt!!
Thank you for your excellent service and we would be grateful if you could personally extend this to Gary and the team.
Mr & Mrs Bedding
Cobalt 24 SD, Portugal